Levels of Custimer Relationship Management?
CRM systems are typically categorized into three levels: **Operational CRM**, which focuses on automating daily customer interactions and processes like sales, marketing, and service; **Analytical CRM**, which analyzes customer data to improve decision-making and strategies; and **Collaborative CRM**, which enhances communication and collaboration among different departments to deliver a unified customer experience. Each level serves a distinct purpose but collectively aims to optimize customer relationships and drive business growth.